Refund policy

Last updated: September 15, 2026

This Return and Refund Policy applies to purchases made on a3equipment.ca from A3 Trading Ltd., operating as A3 Equipment ("A3 Equipment", "we", "us"), 107 12332 Pattullo Pl, Surrey, BC V3V 8C3, Canada. It forms part of our Terms and Conditions. Nothing in this policy limits any right you have under the laws of British Columbia or Canada that cannot be waived by agreement.

1. Return window

  • You may request a return within 7 days of delivery.
  • Every return requires our written authorization before the item is sent back. To request one, email Info@a3trading.ca with your order number, the item, and the reason for the return. Items sent back without authorization cannot be accepted.

2. Condition of returned items

  • Items must be unused (not installed or connected to gas, electrical or water supply).
  • Items must be in their original packaging, complete with all parts, manuals and accessories.

3. Items that cannot be returned

  • Custom and made-to-order items, including custom stainless steel fabrication.
  • Special-order items (items ordered from the manufacturer specifically for you).
  • Clearance items.

These items are final sale. This does not affect your rights if an item arrives damaged, is defective, or is not what you ordered (see section 5).

4. Fees

  • A 25% restocking fee applies to all approved returns.
  • Original shipping and handling charges are not refundable.
  • Unless the return is due to our error or to a damaged or defective item, the cost of returning the item is paid by the customer.

5. Damaged, defective or incorrect items

  • Please inspect your order on delivery and note any visible damage on the carrier's delivery receipt.
  • Report any damage or shortage to us within 48 hours of delivery, with photos, at Info@a3trading.ca.
  • If an item arrives damaged, is defective, or is not the item you ordered, we will arrange a repair, replacement or refund. No restocking fee applies in these cases, and we cover the cost of the return.

6. Warranty

Products are covered by the manufacturer's or vendor's standard warranty. Warranty claims must include proof of purchase. For help with a warranty claim on equipment you bought from us, contact service@a3trading.ca.

7. How refunds are issued

  • Once we receive and inspect the returned item, we will email you to confirm whether the return is approved.
  • Approved refunds, less any restocking fee, are issued to your original payment method within 15 days of approval. Your bank or card issuer may take a few extra business days to post the credit.

8. Order cancellations

To cancel an order, contact us as soon as possible. Orders that have not yet shipped, and that are not custom or special-order items, can be cancelled for a full refund.

If you are buying as a consumer in British Columbia, the Business Practices and Consumer Protection Act gives you certain cancellation rights for distance sales contracts, including the right to cancel if goods are not delivered within 30 days of the delivery date set out in your contract. Where those rights apply, we will honour them and refund you within 15 days of your cancellation.

9. Contact us

A3 Trading Ltd. (A3 Equipment)
107 12332 Pattullo Pl, Surrey, BC V3V 8C3, Canada
Phone: (778) 512-5098 | Toll-free: +1 833-673-1893
Email: Info@a3trading.ca